Communication, Veterinary–Client–Patient Relationship, and Teledentistry


      To read this article in full you will need to make a payment

      Purchase one-time access:

      Academic & Personal: 24 hour online accessCorporate R&D Professionals: 24 hour online access
      One-time access price info
      • For academic or personal research use, select 'Academic and Personal'
      • For corporate R&D use, select 'Corporate R&D Professionals'

      Subscribers receive full online access to your subscription and archive of back issues up to and including 2002.

      Content published before 2002 is available via pay-per-view purchase only.


      Subscribe to Veterinary Clinics: Small Animal Practice
      Already a print subscriber? Claim online access
      Already an online subscriber? Sign in
      Institutional Access: Sign in to ScienceDirect


        • Turner N.
        Nat Turner quotations.
        (Available at:) (Accessed February 5, 2021)
        • Lue T.
        • Pantenburg D.
        • Crawford P.
        Impact of the owner-pet and client-veterinarian bond on the care that pets receive.
        J Am Vet Med Assoc. 2008; 232: 531-540
        • Pun J.
        An integrated review of the role of communication in veterinary clinical practice.
        BMC Vet Res. 2020; 16: 1-14
        • Bard A.
        • Main D.
        • Haase A.
        • et al.
        The future of veterinary communication: partnership or persuasion? A qualitative investigation of veterinary communication in the pursuit of client behaviour change.
        PLoS ONE. 2017; 12: 1-17
        • Shaw J.
        • Bonnett B.
        • Adams C.
        • et al.
        Veterinarian-client-patient communication patterns used during clinical appointments in companion animal practice.
        J Am Vet Med Assoc. 2006; 228: 714-721
        • Takemura Y.
        • Sakurai Y.
        • Yokoya S.
        • et al.
        Open-ended questions: are they really beneficial for gathering medical information from patients?.
        Exp Med. 2005; 206: 151-154
        • Marcinowicz L.
        • Chlabicz S.
        • Grebowski R.
        Open-ended questions in surveys of patients’ satisfaction with family doctors.
        J Health Serv Res Policy. 2007; 12: 86-90
        • Lindsley I.
        • Wood S.
        • Micallef C.
        • et al.
        The concept of body language in the medical consultation.
        Psychiatr Danub. 2015; 27: 41-47
        • Stackhouse N.
        • Chamberlain J.
        • Bouwer A.
        • et al.
        Development and validation of a novel measure for the direct assessment of empathy in veterinary students.
        J Vet Med Educ. 2020; 47: 452-464
        • Kacperek L.
        Non-verbal communication: the importance of listening.
        Br J Nurs. 1997; 6: 275-279
        • Shaw J.
        • Adams C.
        • Bonnett B.
        • et al.
        Veterinarian satisfaction with companion animal visits.
        J Am Vet Med Assoc. 2012; 240: 832-841
        • Milani M.
        The Art of Private Veterinary Practice; Communication: Too compliant client communication.
        Can Vet J. 2018; 59: 1123-1124
        • Kanji N.
        • Coe J.
        • Adams C.
        • et al.
        Effect of veterinarian-client-patient interactions on client adherence to dentistry and surgery recommendations in companion-animal practice.
        J Am Vet Med Assoc. 2012; 240: 427-436
        • Makaryus A.
        • Friedman E.
        Patients’ understanding of their treatment plans and diagnosis at discharge.
        Mayo Clin Proc. 2005; 80: 991-994
        • Adams V.
        • Waldner C.
        • Campbell J.
        Analysis of a practice management computer software program for owner compliance with recall reminders.
        Can Vet J. 2006; 47: 234-240
        • King R.
        • Baum N.
        How to write easy-to-read healthcare materials for blogs and websites that result in new patients.
        J Med Pract Manage. 2018; 33: 392-394
        • Royal K.
        • Cheats K.
        • Kedrowicz A.
        Readability evaluations of veterinary client handouts and implications for patient care.
        Top Companion Anim Med. 2018; 33: 58-61
        • Hansberry D.
        • Agarwal N.
        • Baker S.
        Health literacy and online educational resources: an opportunity to educate patients.
        AJR Am J Roentgenol. 2015; 204: 111-116
        • Badarudeen S.
        • Sabharwal S.
        Assessing readability of patient education materials: current role in orthopaedics.
        Clin Orthop Relat Res. 2010; 468: 2572-2580
        • Glick A.
        • Farkas J.
        • Nicholson J.
        • et al.
        Parental management of discharge instructions: a systematic review.
        Pediatrics. 2017; 140: 1-16
        • Shannon
        How to create an engaging website design. In: AddThis Academy.
        (Available at:) (Accessed March 15, 2021)
        • Best C.
        • Coe J.
        • Hewson J.
        • et al.
        Referring equine veterinarians’ expectations of equine veterinary specialists and referral centers.
        J Am Vet Med Assoc. 2018; 253: 479-489
        • Murphy B.G.
        • Bell C.M.
        • Soukup J.W.
        Veterinary oral and maxillofacial pathology.
        Wiley Blackwell, Hoboken NJ2020
        • Verstraete F.J.M.
        • Lommer M.J.
        • Arzi B.
        Oral and maxillofacial surgery in dogs and cats.
        2nd edition. Elsevier, St. Louis, MO2020
        • Sidorowicz L.
        • Szymanska J.
        The relationship between facial skeleton morphology and bite force in people with a normal relation of the bases of jaws and skull.
        Folia Morphol. 2015; 74: 508-512
        • Ellis J.L.
        • Thomason J.J.
        • Kebreab E.
        • et al.
        Calibration of estimated biting forces in domestic canids: comparison of post-mortem and in vivo measurements.
        J Anat. 2008; 212: 769-780
        • American Veterinary Medical Association
        The veterinarian-client-patient relationship (VCPR).
        (Available at:) (Accessed March 12, 2021)
        • American Veterinary Medical Association
        VCPR state laws.
        (Available at:) (Accessed March 15, 2021)
        • Hall J.
        • McGraw D.
        For telehealth to succeed, privacy and security risks must be identified and addressed.
        Health Aff. 2014; 33: 216-221
        • American Veterinary Medical Association
        (Available at:) (Accessed March 12, 2021)
        • American Veterinary Medical Association
        Telehealth and the VCPR: exploring the legal landscape of virtual care.
        (Available at:) (Accessed March 12, 2021)
        • American Veterinary Medical Association
        AVMA guidelines for the use of telehealth in veterinary practice: Implementing connected care.
        (Available at) (Accessed March 11, 2021)
        • Watson K.
        • Wells J.
        • Sharma M.
        • et al.
        A survey of knowledge and use of telehealth among veterinarians.
        BMC Vet Res. 2019; 15: 474
        • Roca R.
        • McCarthy R.
        Impact of telemedicine on the traditional veterinarian-client-patient relationship.
        Top Comp Anim Med. 2019; 37: 1-4
        • Jampani N.
        • Nutalapati R.
        • Donatula B.
        • et al.
        Applications of teledentistry: a literature review and update.
        J Int Soc Prev Community Dent. 2011; 1: 37-44
        • Daniel S.
        • Kumar S.
        Teledentistry: a key component in access to care.
        J Evid Based Dent Pract. 2014; I 4S: 201-208
        • Khan S.
        • Omar H.
        Teledentistry in practice: literature review.
        Telemed J e-health. 2013; 19: 565-567
      1. State Policy Analyst, AVMA Division of State Advocacy. Confidentiality of Veterinary Patient Records.
        (Available at:) (Accessed March 11, 2021)
        • Office for Civil Rights (OCR)
        Notification of enforcement discretion for telehealth remote communications during the Covid-19 nationwide public health emergency. In U.S. Department of Health and Human Services, Health Information Privacy.
        (Available at:) (Accessed March 12, 2021)
        • McDermott M.
        • Tischler V.
        • Cobb M.
        • et al.
        Veterinarian-client communication skills: current state, relevance, and opportunities for improvement.
        J Vet Med Educ. 2015; 42: 305-314
        • American Veterinary Medical Association
        COE accreditation policies and procedures: requirements: 7.9 Standard 9, Curriculum.
        (Available at) (Accessed March 11, 2021)
        • Powell J.
        Meaning In.
        (Available at:) (Accessed March 15, 2021)